FAQ
Frequently Asked Questions (FAQ)
Welcome to the ART WORKS HOUSE LLC FAQ page.
Here you can find answers to some of the most frequently asked questions about our wall art, artwork, orders, payments, shipping, returns, and customer support.
If you cannot find the information you are looking for, please contact our customer support team at info@artworkshousellc.com.
General Questions
What does ART WORKS HOUSE LLC sell?
ART WORKS HOUSE LLC specializes in wall art and decorative artwork designed to enhance homes, offices, and other interior spaces.
Our collection includes modern wall art, canvas artwork, abstract art, decorative paintings, artistic wall decor, and a variety of designs suitable for different interior styles.
Where does ART WORKS HOUSE LLC ship?
We currently offer shipping to customers in the United States, Canada, and Türkiye.
Shipping availability may vary depending on the product and destination.
How can I contact ART WORKS HOUSE LLC?
You can contact our customer support team by email at:
For order-related questions, please include your order number whenever possible.
Products & Artwork
What types of wall art do you offer?
Our collection includes a variety of artistic styles and decorative formats, including:
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Abstract wall art
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Modern wall art
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Canvas wall art
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Contemporary artwork
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Minimalist wall art
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Botanical and nature artwork
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Landscape artwork
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Figurative artwork
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Decorative wall paintings
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Artistic home decor
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Multi-piece wall art sets
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Statement wall art
Available products and designs may change as we continue to expand our collection.
What sizes are available?
Available sizes vary depending on the individual artwork.
The available size options are displayed on the corresponding product page. Please review the product details and select your preferred size before completing your purchase.
Are frames included?
Whether a frame or other display hardware is included depends on the specific product.
Please carefully review the product description, images, and available options on the individual product page to determine whether the product is framed, unframed, or supplied in another format.
Will the colors look exactly like they do on my screen?
We make every reasonable effort to display product colors as accurately as possible.
However, colors may appear slightly different depending on your monitor, smartphone, tablet, screen settings, lighting conditions, and other display characteristics.
Minor color variations between the product image and the physical artwork may therefore occur.
Is the artwork ready to hang?
This depends on the specific product.
Please review the product description for information regarding hanging hardware, framing, assembly, or installation requirements.
If you have questions about a particular product, please contact us before placing your order.
Ordering
How do I place an order?
To place an order:
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Browse our collection and select the artwork you would like to purchase.
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Choose the available size, format, or variation.
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Click Add to Cart.
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Review the items in your shopping cart.
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Proceed to checkout.
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Enter your shipping and payment information.
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Review your order details and complete your purchase.
After your order has been successfully placed, you will receive an order confirmation.
Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible at info@artworkshousellc.com.
We will make reasonable efforts to accommodate your request before the order has been processed or shipped.
Once an order has entered processing, production, fulfillment, or shipping, changes or cancellations may no longer be possible.
Can I change my shipping address after placing an order?
Please contact us immediately if you notice an error in your shipping address.
We will make reasonable efforts to update the address before the order is shipped.
Once the order has been dispatched, we cannot guarantee that the address can be changed.
Customers are responsible for providing accurate and complete shipping information.
How will I know if my order has been successfully placed?
After completing checkout, you will receive an order confirmation through the email address provided during checkout.
If you do not receive an order confirmation, please check your spam or junk folder.
If you still cannot locate the confirmation, contact us at info@artworkshousellc.com.
Payment
What payment methods do you accept?
Available payment methods are displayed during checkout.
Payment options may vary depending on your country, location, device, and the payment providers available for your order.
Is my payment information secure?
Payments are processed through secure payment systems and payment providers available through our online store.
For your security, we do not ask customers to send complete credit card numbers, security codes, passwords, or other sensitive payment credentials by email.
When will my payment be charged?
Payment processing occurs according to the payment method and payment provider selected during checkout.
Your order will generally be processed after successful payment authorization or confirmation.
Shipping & Delivery
How long does it take to process my order?
Orders are generally processed within 1–3 business days after successful payment.
Processing times may be longer during holidays, promotional periods, high-volume sales periods, or circumstances beyond our reasonable control.
How long does delivery take?
Estimated delivery times may vary by destination.
Typical estimated delivery times are:
United States: 3–8 business days
Canada: 5–12 business days
Türkiye: 2–7 business days
These are estimates only and are not guaranteed delivery dates.
Will I receive tracking information?
When tracking is available, tracking information will generally be provided after your order has been shipped.
Please note that tracking information may take some time to become active after the carrier receives and scans the shipment.
Can international orders be delayed by customs?
Yes.
International shipments may be delayed due to customs inspections, import procedures, documentation requirements, or other regulations imposed by the destination country.
Such delays are outside the direct control of ART WORKS HOUSE LLC.
Will I have to pay customs duties or import taxes?
International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
Unless otherwise stated at checkout, these charges are the responsibility of the customer.
Returns & Refunds
Do you accept returns?
Returns are handled according to our Refund Policy and applicable consumer protection laws.
Please review our Refund Policy for complete information regarding eligibility, time limits, return conditions, and refunds.
What should I do if I receive a damaged product?
If your artwork arrives damaged, please contact us as soon as possible at:
Please include your order number and clear photographs of the product, packaging, shipping label, and visible damage.
This information helps us evaluate the issue and determine the appropriate resolution.
What if I receive the wrong product?
If you receive an item that does not match your order, please contact us as soon as possible.
Provide your order number and clear photographs of the product you received.
Our support team will review the issue and provide the appropriate instructions.
When will I receive my refund?
If your return or refund request is approved, the refund will be processed according to our Refund Policy and the applicable payment provider's processing times.
The time required for the refund to appear in your account may vary depending on your bank or payment provider.
Customer Support
How can I contact customer support?
You can contact our support team by email:
You may also contact us by phone:
+14092333450
How quickly will you respond?
We aim to respond to customer inquiries within 1–2 business days.
Response times may be longer during weekends, public holidays, promotional periods, or periods of unusually high inquiry volume.
What information should I include when contacting support?
For questions regarding an existing order, we recommend including:
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Order number
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Name used for the order
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Email address used at checkout
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Description of the issue
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Relevant photographs, if applicable
Providing complete information helps us review your request more efficiently.
Product Care
How should I care for my wall art?
Care instructions may vary depending on the material and finish of the individual artwork.
As a general guideline, keep artwork away from excessive moisture, direct heat, and harsh cleaning products.
For cleaning, use a soft, dry cloth unless the specific product instructions state otherwise.
Please review the product information for any product-specific care instructions.
Can artwork vary slightly from the product images?
Yes.
Minor differences may occur due to screen settings, lighting, printing processes, materials, and natural variations in the physical product.
These differences do not necessarily indicate a defect.
Business Information
Who operates ART WORKS HOUSE LLC?
The website and online store are operated by:
ART WORKS HOUSE LLC
Email: info@artworkshousellc.com
Phone: +14092333450
Company Address (United States):
30 N Gould St Ste 67803 Sheridan, WY 82801
Fulfillment & Returns Address (Türkiye):
KUYUALAN MAH. 3400 SK. NO 44 / 4 YUNUSEMRE MANISA 45120
Still Have a Question?
If your question is not answered above, our customer support team will be happy to assist you.
Please contact us at:
When contacting us about an order, please include your order number so that we can assist you more efficiently.
Thank you for choosing ART WORKS HOUSE LLC.