Warranty Policy

At ART WORKS HOUSE LLC, we are committed to providing high-quality wall art, artwork, and decorative products to our customers. We carefully select and prepare our products to provide a reliable and satisfying shopping experience.

This Warranty Policy explains the warranty coverage available for eligible products purchased from our online store.

This Warranty Policy is separate from our 30-Day Return & Refund Policy. Our 30-day return period applies according to the terms of our Refund Policy, while this Warranty Policy addresses manufacturing defects, workmanship issues, and other covered product defects.

Nothing in this Warranty Policy is intended to limit or exclude any mandatory consumer rights or statutory warranties that may apply under the laws of the customer's country or jurisdiction.

Warranty Coverage

Unless otherwise stated on the applicable product page, ART WORKS HOUSE LLC provides limited warranty coverage against manufacturing defects and workmanship issues that affect the normal use or intended function of an eligible product.

Warranty coverage begins on the date the product is delivered to the customer.

If a product is determined to have a manufacturing defect covered by this Warranty Policy, we may, depending on the circumstances and product availability, offer a replacement, replacement component, refund, store credit, or another appropriate resolution.

What Is Covered

Subject to the terms of this policy, warranty coverage may include:

• Manufacturing defects

• Defects in materials or workmanship

• Structural defects present when the product is delivered

• Incorrect products received

• Missing components that were included with the order

• Defects that prevent the product from being used for its intended purpose

All warranty claims are subject to review and verification.

Artwork and Wall Art Variations

Our products may be produced using different materials, printing methods, finishes, frames, canvases, and other components.

Minor variations in color, texture, finish, dimensions, or appearance may occur during normal manufacturing and production processes.

Differences caused by monitor or screen settings, lighting conditions, photography, printing processes, or natural characteristics of materials are not necessarily considered manufacturing defects.

What Is Not Covered

This Warranty Policy does not cover damage or problems resulting from:

• Normal wear and tear

• Accidental damage after delivery

• Drops, impacts, or breakage caused after delivery

• Improper installation or mounting

• Improper handling

• Misuse or abuse

• Improper storage

• Exposure to excessive moisture or water when the product is not designed for such conditions

• Exposure to extreme temperatures or unsuitable environmental conditions

• Unauthorized modifications or alterations

• Unauthorized repairs

• Use contrary to the product's intended purpose

• Damage caused by unsuitable cleaning products or cleaning methods

• Cosmetic changes that do not affect the normal use of the product

• Damage caused by negligence

• Failure to follow applicable product care or installation instructions

The warranty does not cover damage resulting from circumstances that are not attributable to a manufacturing defect or workmanship issue.

30-Day Returns

Our store offers a 30-day return period in accordance with our Refund & Return Policy.

The 30-day return period and this Warranty Policy serve different purposes.

Customers who wish to return an eligible product within the applicable 30-day return period should review our Refund & Return Policy for complete information regarding return eligibility, conditions, return shipping, and refunds.

A warranty claim may apply to a manufacturing defect even when the customer's return period has expired, subject to the terms of this Warranty Policy and applicable law.

Damaged Products

If your product arrives damaged, please contact us as soon as possible after delivery.

To help us evaluate the issue, please provide:

• Order number

• Clear photographs of the product

• Photographs of the external packaging

• Photographs of the shipping label

• Clear photographs showing the damage

• A brief description of the issue

We may use this information to determine whether the issue resulted from shipping damage, a manufacturing defect, or another circumstance.

Incorrect or Defective Products

If you receive an incorrect product or believe that your product has a manufacturing defect, please contact us at:

info@artworkshousellc.com

Please include your order number and relevant photographs or other information that may help us evaluate your claim.

We will review the information provided and determine the appropriate resolution in accordance with this Warranty Policy and applicable law.

How to Submit a Warranty Claim

To submit a warranty claim, please contact our Customer Support team by email.

Please provide:

• Full name

• Order number

• Email address used when placing the order

• Description of the issue

• Date the issue was discovered

• Photographs or videos showing the issue, where applicable

• Any other information reasonably required to evaluate the claim

Providing complete information may help us process your request more efficiently.

Please do not return a product to us unless you have received return instructions from ART WORKS HOUSE LLC.

Warranty Review

After receiving a warranty request, our team will review the information provided.

We may request additional photographs, videos, or other information if necessary to determine whether the issue is covered under this Warranty Policy.

If the claim is approved, we may provide an appropriate resolution, which may include:

• Replacement of the product

• Replacement of an affected component, where applicable

• Refund

• Store credit

• Another appropriate remedy

The available resolution may depend on the nature of the issue, product availability, shipping considerations, and applicable law.

Replacement Products

If a replacement is approved, we will generally attempt to provide the same product.

If the original product is no longer available, we may offer a reasonably comparable alternative or another appropriate resolution.

Where applicable, we will communicate available options to the customer before proceeding.

Proof of Purchase

Proof of purchase may be required to process a warranty claim.

Warranty coverage generally applies to products purchased directly from the official ART WORKS HOUSE LLC online store, subject to applicable law.

Limitation of Warranty

To the maximum extent permitted by applicable law, this Warranty Policy applies only to eligible products and covered defects described above.

Nothing in this policy excludes, restricts, or limits any statutory consumer guarantee, legal warranty, or other consumer right that cannot lawfully be excluded or limited.

Where applicable law provides customers with greater rights than those described in this Warranty Policy, those rights will continue to apply.

Changes to This Warranty Policy

ART WORKS HOUSE LLC reserves the right to update or modify this Warranty Policy from time to time.

Any changes will become effective when the updated version is published on our website.

The version of the policy applicable to a particular purchase will be determined in accordance with applicable law.

Contact Information

ART WORKS HOUSE LLC

Email: info@artworkshousellc.com

Phone: +14092333450

Company Address (United States):
30 N Gould St Ste 67803 Sheridan, WY 82801

Fulfillment & Returns Address (Türkiye):
KUYUALAN MAH. 3400 SK. NO 44 / 4 YUNUSEMRE MANISA 45120

If you have questions regarding this Warranty Policy or would like to submit a warranty claim, please contact our Customer Support team at info@artworkshousellc.com.

We are committed to reviewing legitimate warranty requests fairly and providing appropriate assistance to our customers.